Central Pharmacy Services Hub Delivers Patient-focused Care
Driven by a commitment to deliver enhanced patient-focused pharmacy services across the continuum of care, Vanderbilt University Hospital and Clinics (VUHC) shifted many medication distributive and ancillary support functions to an off-campus centralized services center. Drs. Sullivan and O’Neal describe their multi-year journey, and the organization’s investments in infrastructure, technology and people that have resulted in a high-performance pharmacy services hub that delivers operational efficiencies, revenue generation and enhanced clinical care. Retail support services include pharmacy benefits investigation, specialty pharmacy hub and call center, and centralized medication filling, including mail order and home delivery. Acute care enterprise services include centralized drug procurement and replenishment, non-sterile compounding and off campus clinic distribution.
As first presented at Scottsdale Institute
“The space was a critical limiting factor to our ability to grow our specialty pharmacy and support overall medical center growth. It became our tipping point.”
Mark Sullivan, Vanderbilt University Hospital & Clinics
Mark Sullivan, PharmD, MBA, BCPS, FASHP
Associate Chief Pharmacy Officer, Vanderbilt University Hospital & Clinics
Mark Sullivan is Associate Chief Pharmacy Officer for Vanderbilt University Hospital and Clinics in Nashville, Tennessee. He is the Residency Program Director for the Administrative Residency at Vanderbilt. He has supported implementation of a number of medication-related systems, including automated medication cabinets, “Smart Pump” infusion systems, CPOE and BCMA systems.
Michael O’Neal, PharmD, MBA
Director of Pharmacy Procurement, Vanderbilt University Hospital & Clinics
Michael O’Neal has been on staff at Vanderbilt University Medical Center since his graduation from Auburn’s Harrison School of Pharmacy in 1991. Through his career, he staffed in the various operational venues within the medical center gaining valuable experience that serves him today in his role as Director of Pharmacy Procurement and Inventory Management.